How We Work
We follow a structured, phased approach. At the end of each phase, you decide whether to continue — no pressure, no lock-in.
“At UNLOCK, we faced the challenge of integrating complex hardware components from multiple suppliers into a seamless Raman-activated optical tweezer based cell sorting infrastructure. The Research IT team worked extensively to marry these diverse optical systems with a robust software solution, effectively tying the knot between different hardware and software. Their expertise in software development and research data management was instrumental in ensuring smooth communication between components, optimising performance, and enabling advanced functionalities crucial for our research. This collaboration was key to transforming a collection of specialised instruments into an integrated platform that drives scientific discovery. What better metaphor than a wedlock of technology and innovation!!”
Vinayaka H Damle — Postdoctoral Researcher at UNLOCK
Intake
No costs involved.
Together with the researcher(s), RITS maps the current setup (if present), determines requirements, and proposes a secure and FAIR solution design — including feasibility and risks.
- Map current setup and functional requirements
- Clarify requirements and goals — Go/NoGo on proceeding to Phase 1
- Estimate costs for Phase 1
- Map data streams and validate acceptance criteria with the customer
Result: You receive the solution design and Phase 1 cost estimate. A result can also be a NoGo.
Phase 1 — Proof of Concept
Fixed price, agreed after intake.
Once requirements are gathered and the real question is known, we validate whether they are met via a POC of the proposed design. Close collaboration is key.
- Close cooperation in setting up the POC
- Work as a virtual team focused on delivering the required result
- Validate whether the proposed setup is satisfactory
- Go/NoGo on proceeding to production
“Research IT helped us immensely to put down a POC for our Greenhouse Data Platform very quickly, allowing us to focus on the content.”
Stef Maree — Researcher at Greenhouse Technology
Phase 2 — Production & Go Live
Costs depending on SLA form.
We prepare, test, and deploy the solution in a production-ready state. Together we perform the necessary actions — such as migrating data — to start using the solution.
Phase 3 — Support & Maintenance
Based on your needs.
IT ensures your application is hosted in a secure, highly available, and cost-effective way according to WUR’s guidelines and principles. By collaborating with us, your applications become WURtified.
Service Level Agreement
- Partnership & mutual trust
- Periodic review and dialogue on service delivery
- Clear agreements on incidents and short questions
- Planned work tracked transparently
- Fair Use Policy